If the order cannot be found even though the credit card has been charged, double-check that you have entered a valid e-mail address and that it matches the e-mail used when placing the order.

They will be more than happy to assist you. If you don’t receive the code after 24 hours, please contact our support team. To keep your system safe until the code arrives, you may install a trial version of the Bitdefender product you ordered.

If the order is incomplete or pending, wait a few more hours.

It’s the 10-digit key inside the “Registration info” card. Follow the link and press “View order details” to find the code for your new Bitdefender subscription. You will receive an email with an access link valid for 1 hour. Type in the e-mail address associated with the order, then click on SEND ACCESS LINK.

If the order is complete, click here to retrieve the activation code.

Once you have entered the email address used in the order process and the requested card information, the system will display details of your Bitdefender order. Do the following, depending on the status of your online order: You can track your Bitdefender order and view its status in real time by accessing the Order lookup page. Open the “ By card details” tab, input the first 4 & last 4 digits of your credit card and the e-mail address used in the transaction, then click on FIND MY ORDER. Unexpected processing delays may occur due to several factors. The e-mail will be unmarked as spam and moved to your Inbox.

If the confirmation e-mail from Bitdefender has been flagged as spam by mistake, select the e-mail marked as spam and then click the “Not spam” button at the top of the Inbox. The e-mail might have been accidentally marked as spam, so make sure to check all folders in your mailbox, especially Spam/Junk and Promotions. Check all folders in your mailbox, especially Spam/Junk & Promotions If paying by check, it could take up to 2 weeks to receive your payment.įor payment methods like credit card or PayPal, if you haven’t received your Bitdefender code within 30 minutes of a successful transaction, here is what you should do:ġ.

Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed.

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